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Tickbox awarded “Best Arts & Heritage Marketing company in the UK”


Tickbox Marketing’s “good with digital” ethos and strong community based record in finding tailor-made technological solutions for a wide range of clients has been recognised with an industry award.

The Bristol-based digital marketing agency has been recognised in Corporate Vision magazine as the Best Arts & Heritage Marketing company in the UK.

Tickbox works closely with a range of clients from the art and heritage sector, as well as other charities and businesses nationwide.

MD Claire Sully says their approach has always been based around close co-operation with clients, mutual learning and anticipating demand in order to be “ahead of the curve” rather than trying to fit square pegs in round holes.

“We are focussing increasingly on producing digital products that address gaps in the market discovered through understanding what our clients need and where there can be improvements in delivery or where needs are not being met,” says Claire.

Tickbox develops websites and apps, provides API solutions and delivers digital strategy consultation for customers in a way that links similar organisations together in order to spread costs and maximise the learning experience.

“We grow the client supplier relationship in partnership and develop a community of like-minded organisations, sharing creativity and ideas to raise standards and produce good results,” Claire explains.

“It’s a pleasure to develop good technology for organisations that do good for society,” she adds.

Among Tickbox’s recent innovations for the arts and heritage sector has been Volunteer Makers – a challenge app that helps organisations grow their volunteer communities.

The firm has also developed Hummingbird 3, a powerful content management system built specifically for use by charities and arts organisations.

Awards co-ordinator Laura Hunter comments, “The 2016 Technology Innovation awards only reward the very best from across industry. Being recognised is a real achievement.”

Tickbox rolling out museum volunteer engagement programme nationally

hanfdsBuilding on an extensive digital museum training programme in the South West and a pilot volunteer engagement programme, we are looking to roll-out a national Volunteer Makers Engagement Training and Support Programme.

Tickbox will be building on the Volunteer Makers training and development pilot programme we ran from Jan-April 2016.  This proved demand for our volunteer engagement development model and follows a successful 3-year digital engagement project run for the SW Museum Development Programme where we worked with over 40 museums across the South West to help them create a digital engagement strategy.

It also builds on extensive experience working with Luton Culture to create the technology behind the Museum Makers initiative, which helped build a substantial and transformational volunteer community for Wardown Park Museum.

Tickbox is now looking to roll out the programme to museums nationally from October 2016.

Museums in the the volunteer engagement programme benefit from:

  • Increased collaboration with communities and business
  • Increased diversity and skill-sets in the volunteer base
  • Increased sustainability from volunteering
  • Increased organisation-wide understanding of targeted digital engagement strategy, supported by appropriate tools
  • Sharing best practice in latest volunteer engagement thinking<

Volunteer Makers – a development model for engaging volunteers – is a model for bringing volunteers together in teams and communities to support a museum in a way that suits the volunteer as well as the museum.

It is taking into account changing demographics, affecting how and why people volunteer – along with reduced funding in the sector. The model also looks to widen and diversify the volunteer base for museums, as well as increasing the impact and effectiveness of volunteering and the ability for museums to measure this impact.

Tickbox’s national volunteer engagement programme supports demand in the sector evidenced in their pilot programme, which is summarised below:

  • Museums need support in growing the volunteer offer from purely operational or ad-hoc event-driven activities into a model that offers support, interaction and sustainability across the whole range of museum activities
  • There is a need to develop strategies and models to target specific volunteer profiles and demographics
  • Museums faced challenge to effectively strategise relationship building with their volunteer
  • All organisations felt they had lower than optimum numbers of volunteers
  • Volunteer engagement strategies were not embedded organisation-wide, and tended to be centralised and carried out ad-hoc
  • Museums found it difficult to  measure the value of volunteering to their organisation
  • Museums found it challenging to match volunteer skills with specific strategic needs in order to get the most out of and improve the experience of existing volunteers and increase opportunities and appeal to a more diverse range of potential volunteers.

Volunteer Programme Director, Claire Sully said,

“Already we have had 3 major museum networks interested in working with us.  We hope our work will put museums at the forefront of innovative volunteer engagement, which could work also for other sectors, such as arts and charities.”

For further information, http://volunteermakers.org/.

Community driven websites just launched for Yarlington and Croscombe

yarlingtonEDITHere are two recently released community websites we have done.

We find these kind of sites particularly rewarding as they involve much more than creating a website, it is bringing a community together to think through a place brand and vision.

Yarlington village for branding, website and training/support: http://www.yarlington-somerset.co.uk/

Croscombe Village Hall for website:


“Claire has been a dream to work with and if anyone is looking for a recommendation or reference for Tickbox and Claire I would hand both out like confetti. The village all agree it has been a huge pleasure working with her.”

Lady Amanda Ellingworth


Hitting the right notes for St Peter’s Hospice

Tickbox is delighted to be supporting our clients St Peter’s Hospice at their fundraising concert of classical music at Bristol’s Colston Hall.

The event, which features pieces from Dvorak and Shostakovich played by the Bristol Metropolitan Orchestra, is raising money for Bristol’s only adult hospice.

A specially-written piece will also be performed by the St Peter’s Hospice Choir – led by their music therapist, Jane Lings – on Saturday 15th November.

Tickbox have paid for a notice to appear in the concert programme, reminding audience members that they can donate to and support St Peter’s directly through their website.

We have worked with the Bristol-based charity since 2012, and we developed and maintain their website.

The site, built on our charity-sector platform Hummingbird, has helped St Peters to substantially raise their income through applications such as the interactive tribute page and other online-giving streams.

Conal Dougan, Digital Marketing Co-ordinator for St Peters’, said: “The website is very well regarded, and we often receive enquiries from other charities about it.

“In the first year of the website, page views went up 42% and visit duration went up 41%. Mobile usage almost doubled, and our income increased substantially.

“Tickbox provide ongoing support, allowing us to develop the website further.”

Tickets for the fundraising concert can be bought from the Bristol Metropolitan Orchestra’s website.


Fundraising Concert for St Peter’s Hospice. Saturday, 15th November 2014


Venue: Colston Hall
William Goodchild, David Ogden<
Lorna James (Soprano)Leigh Melrose (Bass)Alun Rhys-Jenkins (Tenor)

Dvořák – Symphony No. 9 “From the New World”
Orff – Carmina Burana
Shostakovich – Festive Overture

St Peter’s Hospice launches on Hummingbird

Our latest Hummingbird CMS website has just launched for St Peter’s Hospice in Bristol.

St Peter’s is Bristol’s only adult hospice, and one of the most high-profile charitable organisations in the city.

Working closely with the team at St Peter’s, we’ve designed and developed a website to help them more effectively engage with and grow their important online community, as well as support patients and families affected by life-limiting conditions.

Within the first couple of days of launch, St Peter’s were already reporting noticeable efficiencies in the way they collect online donations, and how they can improve engagement with online donors.

The Hospice is the latest charity to adopt Tickbox’s specialist Content Management System, Hummingbird.

Hummingbird CMS is a powerful, flexible system designed and developed on open source platforms over the last six years. The CMS is the result of our long-term collaboration with major charities, museums and arts organisations to directly support their digital engagement work.

It supports online giving, events and membership management, e-commerce and integration with a huge suite of specialist charity and fundraising platforms – all seamless integrated with social media.

The latest version of Hummingbird also delivers fully responsive design to ensure our website work seamlessly across all platforms, including mobile. It is a trusted, scalable, customisable and integrates with other open standard platforms.

We’re delighted to have helped deliver this new site for St Peter’s and are looking forward to working with them to help support the fantastic engagement work they do across the Bristol region.