Terms and Conditions

1. Copyright

Copyright and ownership of your website can be divided into 3 main areas:

Your website content e.g. text and photography/images you provide for publishing on the world wide web.

All content provided by the client is the client’s copyright, except in the case of content obtained via 3rd parties, image libraries or individuals/companies. The client is responsible for ensuring copyright laws of third party copy/text, photography/images they supply Tickbox is complied with.

Design e.g. graphic design (e.g. logo/branding), image/photographs that Tickbox provides.

If Tickbox has provided you with a logo, this is your copyright. We can provide other formats for you to use for your brochure and other marketing materials upon request. – please note a cost may be applied for this service.

If we have sourced images/photography from an image library and/or a third party individual/company, then Tickbox would have purchased the license under the terms of use from either the image library or third party individual/company for use on your website and the terms and conditions of the image library or third party individual/company will be applicable. It is the client’s responsibility to check that their website images adheres to the terms and conditions of any image library or third party individual/company used by Tickbox.

Source code e.g. XHTML, CSS and dynamic code PHP. ASP, Perl etc, Flash, Java

Copyright and intellectual property rights to Tickbox’s Content Management Systems and software applications – both licensed products – belongs exclusively to Tickbox Marketing Ltd. For bespoke applications, with prior agreement, intellectual property rights reside with the client on receipt of final payment from the client and sign-off of completion by both parties.

Development work is carried out on the understanding it is to be used for the purpose for which we supplied it. You are not entitled to sell any of the development on, use it on other sites, modify it, or use it for any other purpose without the express, written permission of Tickbox Marketing.

Our source code is built and tested to work in our own hosting environment and we cannot be held responsible for technical issues arising from using your website source code in other hosting environments.


2. Website Warranty Period

Work is under warranty for 3 months after delivery. Corrective updates (logic errors and coding anomalies) are made free of charge within that time, outside of that, Tickbox may charge for corrective and adaptive updates not detailed to Tickbox within those 3 months. This is designed to encourage clients to use and monitor their sites when being used, to ensure a smooth start up of new sites.


3. Variation in Quote

Client acknowledges that as work develops, circumstances beyond Tickbox’s control may mean a variation to the specification and restrictions with this quote. Any circumstance resulting in a change to this quote (including, but not limited to, specification, restrictions, costs) shall be notified in writing before work commences on that area. Work will only then commence once the client has agreed in writing to the additional expense.


4. Website Population for CMS and Ecommerce Websites

It is the responsibility of the client to fully populate their website, except when a brochure/static website is supplied.


5. Cancellation

If the project is cancelled once accepted, for reasons outside of Tickbox’s control, but the cancellation is before completion of work, you will be charged for the work completed to date on it. If, for reasons outside of Tickbox’s control, the project is cancelled once completed, you will be charged for the full amount.

Tickbox do not offer a refund for cancelled hosting packages.


6. Browser/Device Compatibility

We support current versions of Chrome, Safari and Android browsers on mobile devices (phones and tablets) and the desktop (Mac and Windows)

Internet Explorer from IE10 – Current version. Desktop and Mobile
Firefox Current version – Desktop only

Testing on these platforms and device types should ensure that your site works correctly on the vast majority of contemporary systems. If further testing is required for devices and platforms outside this list – ie Blackberry, Firefox and Opera for mobile etc – an additional charge will apply depending on requirements.

All websites, unless specified otherwise, will made responsive using pre-existing frameworks such as Bootstrap and Foundation.

Mobile responsive

All Tickbox sites are now built to be fully mobile responsive.  Tickbox cannot guarantee that all mobile operating systems and mobile platforms will be fully compatible with bespoke designs.

We will endeavour to fulfil any design concept as best we can and will full discuss any issues encountered during any development and look for the best possible outcome.


7. Hosting

Hosting limits

Our range of hosting packages includes a capped bandwidth and site usage policy. If a client exceeds their limit they will be notified in writing and an additional hosting charge will be required.

For details of your hosting specification please request from Tickbox.

Hosting high resource use policy

Resources are defined as bandwidth, processor utilisation or disk space. Tickbox may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Tickbox reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Tickbox continues hosting the website for an additional fee.

We do not refund cancelled hosting packages. Upon cancellation, the annual fee is due in full.


8. Email Hosting

Use of Tickbox Marketing’s email services is subject to fair use. Use of 3rd party purchased mailing lists is forbidden. The mailing services cannot be used for spamming purposes. Tickbox reserves the right to suspend email services without notice.


9. Payment Terms

is usually 50% advance deposit to cover requirements/planning, and design mock-up, the balance is payable following our development process ie build, test and upon go live.

Larger projects will be subject to incremental payments, a schedule will be agreed with the client at the project inception stage or if additional build/development time is required.

Please note unused support hours or hosting cannot be carried over to subsequence months/years.


10. Any additional functionality may be chargeable.

Please note our specification documentation acts as the only written documentation any tickbox (or tickbox external partner’s) development will be based on, supported by the floor plan – which represents and confirms our understanding of the clients requirements.

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