Web Usability
Usability Services
We offer two levels of usability testing:
Web User Audit
Our usability experts analyse your site and suggest ways it could be improved. Public user testing is carried out and informs our findings. You are presented with an analysis of existing usability issues, and suggestions as to what improvements can be made.
Web User Report
As well as producing an analysis, we detail the full findings of the public user testing and develop an in-depth strategy for addressing the problems uncovered.
To enquire about our Web User Audits, contact us here.
Importance of Usability
Usability is at the heart of everything Tickbox does. Put simply - usability is just the measure of how easy your website is for your visitors to use.
We have a wealth of experience in usability, and this is reflected in our approach to web design - it's not what your site is, its what it does.
More sales are lost through poor usability than for any other reason - make products, services or information too hard to find and your customers will leave.
As well as building usability into our own sites, we also offer usability testing of existing sites. Our Web User Audits focus on your customers' experience of your site. We pinpoint what works, what doesn't, and how to make your site one customers stay on and return to.
How we work
Our team of web designers, marketing consultants and web usability experts put your site under the microscope, offering expert analysis of the usability issues on your site.
We also consult the most important web design team of all - the people who will use your site. By conducting "live" testing of your site using members of the public, we get a clear picture of how visitors to your site use and react to what you offer.
Usable, appealing websites result in:
- More visitors going on to buy good and services
- Better customer service
- Reduced costs
- More return users
Making your website work for your customer is the most cost-effective IT investment you can make.
Our approach is market and customer driven - we won't baffle you with technical details, we simply help your customers get the best from your website - meaning you get the best return on your investment.
