• Web Hosting & Support

Flexible Retainers, annual contracts

Tickbox offers dedicated technical and digital marketing annual retainer packages which offer excellent value, on-going support for your website and digital marketing.

Our support retainer gives you control over the maintenance of your website in a changing digital landscape, as well as allowing you to enhance and develop your platform with new features and innovations to support your marketing aims.

Our support retainer packages offer significant savings on our standard ad-hoc support and give you the peace of mind of knowing you have an experienced and dedicated support team behind your website to call on whenever you require them.

12 Month Flexi-Rate Retainer Packages

(advance payment: Monthly or annual payment plan available)

  • Band 1
    £80 p/h
    1-2 hours per month
  • Band 2
    £70 p/h
    3-10 hours per month
  • Band 3
    £65 p/h
    11-20 hours per month
  • Band 4
    £60 p/h
    21–40 hours per month
  • Band 5
    £50 p/h
    41-60 hours per month

Please note: our retainer hourly rate only applies to hours within the flexi-rate retainer band.

Terms: All pricing is subject to VAT. Retainer hours must be used over the retainer 12-month period. Payment terms are quarterly in advance. We do not refund cancelled annual support retainers. E&OE.

Retainer Pricing

  • Pricing Ad hoc – hourly rate is £90 + VAT
  • Support 30 mins or under is £60 + VAT
  • Half day rate or whole date rate: £350 and £595

Hosting packages

Our web servers use up-to-date hardware and server software and are hosted in a secure UK data-centre with industry leading engineers on hand. As well as being UK based, our servers sit on one of the best UK high-speed data networks providing a fast, reliable experience for visitors when visiting our sites from the UK, Europe and the US.

We only allow a small collection of Tickbox clients on our dedicated servers and monitor 24/7 to protect your website from any security threats. In addition to this, our hosting management services offer server-side e-mail support, daily backing up of data, constant monitoring of server health, value added domain configuration and email services.

Our hosting packages are bundled, designed to suit our client’s needs, rather than one size fits all.

About our hosting management services

When we chose our hosting partner we based our decision on 3 important principles:

  • Trust
  • Reliability
  • Excellent customer service 24/7

Hosting Costs

  • Basic
    1GB (bandwidth)
  • Bronze
  • Silver
  • Gold
  • Premium
  • Bespoke Packages
    Bespoke hosting packages are available. Please contact us with your requirements and we’ll do our best to accommodate your every need.

Pricing subject to VAT. Payments are annual. There is no refund for cancellations.

Our server management partner

Carbon neutral hostingWe lease our dedicated servers from UK FAST to managed website hosting on behalf of our clients. We call this our server-side management service.

UK Fast wins for us are:

– UK-Based and family built (data centres are based in the UK and therefore comply with important security and data compliance)

– 100% network uptime is guaranteed (which provides customers with Tier 3 standard data centres, enterprise-grade infrastructure and their own super-fast network, giving us guarantees of speed and quality of hosting)

– Data centres are ISO 27001 certified and PCI-compliant, ensuring our hosting is protected by exceptional levels of security, all the time. Plus, our hosting solutions are protected by a Cisco ASA Firewall as standard

SSL packages

Tickbox provide as part of our server management service options for additional security. These are SSL certificates.

Typically standard SSL certificates will usually only protect a single site. However, there may be a need to secure subdomains or multiple sites on different domains.

Each year all certificates are renewed automatically and are “re-keyed” to maintain SSL encryption is as its freshest.

Costs include:

  • SSL Management
  • Hosting and SSL configuration
  • Renewal (until cancelled)

At a minimum our SSL certificates will provide:

  • Strongest encryption on the market
  • Available in DV, OV and EV SSL Certificates
  • Boosts your site’s Google ranking
  • EV SSL turns browser bar green

Certificate Costs

  • Single Site Certificate
  • Bulk SSL Certificates

    UCC/SAN SSL certificates allow you to protect any domains of differing origin (minimum 5)

  • Wildcard SSL

    Protect multiple sites, where domains belong to your parent domain (*.domain.com)

Pricing subject to VAT. Payments are annual. There is no refund for cancellations.

VAT No. 901 2662 60 | Company Reg. 05887989 | Registered Office: Tickbox Marketing, Desklodge House, Redcliffe Way, Bristol BS1 6NL