Tickbox were invited to join a number of museum and heritage organisations based in the South West and South East to share best practice and learning around managing volunteers.

The Museum Volunteer Co-ordinators Forum was held in Swindon on February 27th and the theme was “Tools and Tips for Better Working”. It was organised by South West Museum Development (SWMD) and their South East counterpart: South East Museum Development (SEmuseumDP).

Both SWMD and SEmuseumDP are ACE-funded museum development programmes that enable museums in their regions to evolve and thrive.

Around 50 + delegates joined the seminar to hear case studies, share ideas and best practice and network. It was also an opportunity to hear from companies like Tickbox about tech that can inspire. Volunteer Makers is an engagement model and technology product designed to help organisations establish/grow a supporter/volunteer community. It also provides useful tools to manage volunteers.

Volunteer Makers has been driven by collaborative working with heritage organisations, started around 6 years ago with Luton Culture and Museum Makers. It helps organisations think through and deliver their volunteer strategy.

Engage in Gloucester – Volunteer Makers has been working with Volunteer Makers for the past 2 years and the Engage in Gloucester platform was launched in October 2019. Since then it has gone on to have a significant impact for Gloucester Culture Trust and their partners.

Engage in Gloucester has shifted the face of volunteering for Gloucester,” said Director of Gloucester Culture Hollie Smith-Charles at the event. “We have got better at thinking through accessible volunteer opportunities and thinking what’s in it for the volunteer. This has led us to effectively reach the people we need to, including younger people – who make up 40% of the population”.

Other speakers sharing their volunteer  management experience included:

Paola Palmer, Still Curious Project Coordinator and Hampshire Cultural Officer, The Red House Museum.

Hollie Foskett-Barnes, Membership Co-ordinator, Museum of East Asian Art, Bath.

Joy Todd, Head of Volunteering and Community Engagement, Gardens and Museums (GLAM), University of Oxford.

Tickbox MD and Programme Director for Volunteer Makers Claire Sully was asked to give a brief introduction to Volunteer Makers to further support the case study provided by Hollie Smith-Charles for Engage in Gloucester.

Claire said “Seeing Hollie demonstrating the positive impact of working with Volunteer Makers for Engage in Gloucester was very exciting. We know the tech is great, but the important thing is what the tech enables and for Gloucester this has been something quite extraordinary.”